Sulwhasoo Timetreasure Invigorating Serum 50ml

SHIPPING INFO POLICY

🌏We offer Worldwide Tracked Shipping on all orders.🌎

We currently ship from three warehouse locations: the United States, China, and South Korea. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts: Shipping and Processing times.

Any items not received within 14 weeks qualify for a full refund or reship immediately. The customer has to reach out to us to have a refund for the order that has not been delivered within 14 weeks. Otherwise, we will reship the order,

Due to Coronavirus(COVID-19) outbreak, your delivery time might be extended up to extra 5-12 days. Delivery times are extended due to lack of flights and problems at the customs. Please be patient.

Products that ships from South Korea delivers to all countries, shipping time varies by location. These are our estimates:

United States, United Kingdom, Canada

Shipping Speed, excluding handling time(2-5 days)
Standard : 7-14 days
Economy : 5-7 days
Express : 3-5 days

Rest of the world - Express (3-5 days)

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Products that ships from China delivers to all countries, shipping time varies by location. These are our estimates:

Location                                    E.D.T

United States                             8 - 20 days

Canada, United Kingdom       12 - 25 days

Rest of Europe                         10 - 28 days

Africa                                        15 - 30 days

Asia                                            8 - 15 days

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Estimated Delivery Time (E.D.T) (business days): If you finish payment today, your order will arrive within the estimated delivery date. 

*This does not include our 2-5 day processing time. 

Max Delivery Time – 36 business days due to shipping contingencies/customs delays as a result of COVID-19.

*All shipping times exclude clearance/customs delays 

Poshimart don't have any trouble shipping worldwide. Don't worry about it. But, it may be delayed several days in some countries.

You will receive an email with a tracking number once your order is shipped. 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. 

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons If you purchase several products, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us at support@poshimart.com and we will do our best to help you out. 

100% money-back guarantee for items not delivered or damaged upon arrival.
15 days return policy upon receipt if not satisfied with products.
100% safe and secure checkout with our high-quality encryption.
Your information is 100% safe and secure and we will never share it with anyone.

Poshimart is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge. 

Your order will be shipped DDU (Delivered Duty Unpaid). When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment.

You are responsible for ensuring compliance with the laws and regulations of the country of destination. Poshimart does not have any responsibility for these additional charges that may apply. For further information, please consult your local customs office. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

NOTE: Products shipped from the warehouse in the USA to states within the USA are tax/duty-free.

Please provide us with real physical addresses to ship to. We want to make sure your items arrive without any hassle. If you have any concerns with your order, please do not hesitate to email us at support@poshimart.com and we will get back

Returns Policy

Customers satisfaction is our aim. All items are all strictly checked before shipping out. But damages on one or two parcels happen sometimes. Please kindly contact us before any impulsive negative reviews or disputes.

Our policy lasts 7 days.

If 7 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange. 

1. Returns will be accepted only for damaged/defective/wrong products. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging; 

2. If the item arrives with damage, please kindly send us clear photos of the damage within 3 days after successful delivery at sales@poshimart.com; Our professional service will offer you the best solutions;

3. We accept return or exchange if buyers do not satisfy with our item, but the shipping cost is non-refundable without quality problems;

4. All products that are on sale are not eligible for returns or exchange. Some types of goods are exempt from being returned; such as pre-ordered goods. To complete your return, we require a receipt or proof of purchase. 

*Please do not send your purchase back to the manufacturer.

MORE IMPORTANT INFORMATION ON RETURN/REFUND: You will be responsible for paying for your own shipping costs for returning your item. In addition, the shipping cost paid at the time you placed your order is non-refundable. Also, all returns/refunds will attract a handling fee of 12.5% of the total sales price. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 days.

Note you are responsible for all shipping charges. If your purchase included free shipping, then the shipping charges will be deducted from your return.

In situations where your order has arrived at its country's and province destination and you are asked to come p due to a certain contingency that restrains delivery to your chosen location (i.e your address is a remote area). Note that a full refund cannot be made to you if you disregard this request and fail to p your items. All DHL trips are calculated as valid and the shipping fee is nonrefundable in this instance.

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@poshimart.com 

Only r items may be refunded, unfortunately, sale items cannot be refunded. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at send us an email with your order number at support@poshimart.com