MERZY THE FIRST VELVET TINT SEASON 1 (V1~V6) 4.5g (6 Colors)

SHIPPING INFO POLICY

🌏We offer Worldwide Tracked Shipping on all orders.🌎

We currently ship from three warehouse locations: the United States, China, and South Korea. Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts: Shipping and Processing times.

Any items not received within 14 weeks qualify for a full refund or reship immediately. The customer has to reach out to us to have a refund for the order that has not been delivered within 14 weeks. Otherwise, we will reship the order,

Due to Coronavirus(COVID-19) outbreak, your delivery time might be extended up to extra 5-12 days. Delivery times are extended due to lack of flights and problems at the customs. Please be patient.

Products that ships from the United States only delivers within all regions of the United States. We currently do not offer international shipping for these products, but we are working on changing this limitation. Estimated Delivery 2 - 5 days (excluding handling time 2-3 days) Standard Shipping: $5.99USD | More Options available when you view your products in cart and checkout.

Products that ships from South Korea delivers to all countries, shipping time varies by location. These are our estimates:

United States, United Kingdom, Canada

Shipping Speed, excluding handling time(2-5 days)
Standard : 7-14 days
Economy : 5-7 days
Express : 3-5 days

Rest of the world - Express (3-5 days)

src="https://cdn.shopify.com/s/files/1/0296/5422/0937/files/china_banner_1200x200_1.png?v=1622044620" />

Products that ships from China delivers to all countries, shipping time varies by location. These are our estimates:

Location                                    E.D.T

United States                             8 - 20 days

Canada, United Kingdom       12 - 25 days

Rest of Europe                         10 - 28 days

Africa                                        15 - 30 days

Asia                                            8 - 15 days

------------------------------------------------------------

Estimated Delivery Time (E.D.T) (business days): If you finish payment today, your order will arrive within the estimated delivery date. 

*This does not include our 2-5 day processing time. 

Max Delivery Time – 36 business days due to shipping contingencies/customs delays as a result of COVID-19.

*All shipping times exclude clearance/customs delays 

Poshimart don't have any trouble shipping worldwide. Don't worry about it. But, it may be delayed several days in some countries.

You will receive an email with a tracking number once your order is shipped. 

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. 

WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons If you purchase several products, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. If you have any other questions, please contact us at support@poshimart.com and we will do our best to help you out. 

100% money-back guarantee for items not delivered or damaged upon arrival.
15 days return policy upon receipt if not satisfied with products.
100% safe and secure checkout with our high-quality encryption.
Your information is 100% safe and secure and we will never share it with anyone.

Poshimart is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility for the original order that was made for you at no charge. 

Your order will be shipped DDU (Delivered Duty Unpaid). When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment.

You are responsible for ensuring compliance with the laws and regulations of the country of destination. Poshimart does not have any responsibility for these additional charges that may apply. For further information, please consult your local customs office. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

NOTE: Products shipped from the warehouse in the USA to states within the USA are tax/duty-free.

Please provide us with real physical addresses to ship to. We want to make sure your items arrive without any hassle. If you have any concerns with your order, please do not hesitate to email us at support@poshimart.com and we will get back

Returns and Refunds Policy

Thank you for shopping at Poshimart. We want to ensure your complete satisfaction with your purchase. Please read our return and refund policy carefully to understand your rights and options in case you need to return a product.

Customers satisfaction is our aim. All items are all strictly checked before shipping out. But damages on one or two parcels happen sometimes. Please kindly contact us before any impulsive negative reviews or disputes.

Returns and Exchanges: To initiate a return, please email us at hello@poshimart.com with your order details. Our policy allows for returns within 7 days of delivery. If more than 7 days have passed since your delivery, we regret to inform you that we cannot offer a refund or exchange.

We will gladly issue a replacement or refund if your order arrives damaged or broken. Additionally, if you have purchased route package protection, it will also cover lost items.

Return Processing Time: Once we receive your return, it typically takes 2-3 weeks to process. After processing, we will initiate the refund, replacement, or issue a gift certificate, depending on your preferred refund method. Please note that returns not received by our return center within 15 days of creating the return label will be automatically closed in our system. If your return has not been shipped or processed by the return center within 15 days of creating your return label, please contact us at hello@poshimart.com.

Refunds: Refunds will be issued to the original payment method used by the purchaser or as a gift certificate. Please allow 3-5 business days for the refund to appear in your payment account.

If you are issued an email gift certificate, it may take up to 48 hours to arrive in your inbox. For post mail gift certificates, delivery usually takes 2-6 business days.Please note that refunds are only issued for returned items and do not include the cost of shipping.

Ineligible Returns: We regret to inform you that the following items are not eligible for returns: All Custom/Handmade orders are final once submitted, with no exceptions. Sale items are non-refundable. Gift cards Downloadable software products Some health and personal care items

In addition, return refunds for PayPal transactions can be issued within 30 days of purchase. For transactions older than 12 months, a check will be issued to the purchaser. If the original payment card has been canceled, expired, or closed, a check will also be issued to the purchaser.

We reserve the right to refuse returns that we suspect to be fraudulent, abusive, or unduly repetitive. In such cases, no returns will be granted.

If you have any further questions or concerns about our return and refund policy, please contact us at hello@poshimart.com. We are here to assist you.

Please note that this policy is subject to change without prior notice.