COVID-19 Update

Firstly, thank you all for your continued loyalty and support during these uncertain times. Our thoughts go out to all of you who have been affected by this unprecedented situation.

As COVID-19 continues to affect our day-to-day life, online retailers have an increasingly important role to play. We're acutely aware of our responsibilities and we're doing everything we can to ensure you get the items.

At Poshimart, we hope you remain safe and healthy during this outbreak. It is our duty to offer a satisfying shopping experience for all of our valued customers as always. Light is at the end of the tunnel, so let's stay strong and patient during these special times. Poshimart will be still here to do our best to support you.

In light of the uncertainty we all face in our daily lives with the outbreak of COVID-19 (Coronavirus), it is important to keep you informed and updated.

Poshimart is an online business with no retail or high street stores and as such, in adherence with the latest government rules and advice we are remaining open and trading.

The following are FAQs for order and delivery that customers care about during the coronavirus epidemic.

Q1. Will my package be delivered?

Of course will, Poshimart's activities are currently continuing. However, delivery times may be longer than usual and our selection of items available for international shipping may be temporarily reduced.

Q2. How long does it take to ship my package?

The delivery time of the goods is determined by the product and the delivery area. Due to the impact of the epidemic, the overall shipping time has been delayed to varying degrees than before. You can find updated delivery times on the product detail page for each item. We will do our best to deliver your items as soon as possible and notify you by email. Our local warehouses stock goods are delivered faster.

Ship from Local Warehouses, Arrive in 3-6 Days

Q3. Will my package be infected?

It's safe to order from Poshimart. We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.

Q4. What's the status of my order and delivery?

Once your order has been shipped out we will send you a shipping confirmation email that includes your tracking number. To check the status of your package, please click on the link and it will take you to our order tracking page. This function allows you to track your package using the tracking code provided in the email. You can also track your order in My account>> "My Orders".

Q5. Can I change the address on my order?

You can change the delivery address for an order until it ships. Once your order has shipped, you can find tracking information in your order details. If an order includes multiple items, each may have separate delivery dates and tracking information. You can also sign up to receive notification about your order here.

Q6. Is it possible to reduce contact with the deliveryman?

Yes. Poshimart's delivery partners have been advised to reduce contact with customers by placing packages at the customer's doorstep and stepping back. If an ID check is required, these are now performed at a distance. 

Q7. What actions is Poshimart taking during the COVID-19 Epidemic?

1.We are trying our best to increase product stock on the local warehouse to ensure that the products can be delivered to you as soon as possible.

2.We are taking extra precautions at the packing process, each package is disinfected before leaving our warehouse to ensure safe product and delivery for you.

3. Our customer service team are working from home and are available via email and live chat.

4. Our delivery partners are working hard to deliver the most comprehensive and high quality service we can to all our customers, large and small. The combination of greatly increased uptake of online shopping, in no small part driven by the recent lockdown, and the ongoing COVID restrictions mean that all delivery companies are experiencing exceptionally high volumes this year.

Every single package is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures that have put in place in local mail centres and delivery offices. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. Thank you for your patience and understanding. 

Please bear in mind that there may be occasional delays as is usual when the postal service is under pressure at busy times. Thank you for your patience. Lastly, we want to again thank all of you for your continued custom and for supporting businesses like ourselves.