Frequently Asked Questions

Check most frequently asked questions here
Orders Shipping Info Login & Account Shop Pay
Orders
How can I place an order with POSHIMART?
You can place an order with POSHIMART by browsing through our website, selecting the product you wish to purchase, and following the steps to complete your order. If you need assistance, please contact using the live chat.
What payment methods does POSHIMART accept?
POSHIMART accepts a variety of payment methods, including major credit cards and PayPal.

How long does it take for my order to be processed?
Once you have placed your order, it typically takes 2 - 4 business days for it to be processed and shipped. Delivery time will depend on your location and shipping method.
Can I make changes to my order after it has been placed?
If you need to make changes to your order, please contact us as soon as possible. If your order has already been processed and shipped, we may not be able to make changes.
How does POSHIMART ensure the quality of its products?
POSHIMART only sources products from trusted and established brands. We thoroughly vet each brand and product before adding it to our inventory to ensure its quality and performance.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us as soon as possible. We will be happy to assist you in resolving the issue and providing a replacement or refund.
How long does it take to process a refund?
Once we have received and processed your returned product, it typically takes 3 - 7 business days for a refund to be issued to your original payment method.
Does POSHIMART offer gift wrapping and gift cards?
Yes, but POSHIMART only offers gift cards. You can select from our gift cards here https://www.poshimart.com/products/poshimart-gift-card.
How can I contact POSHIMART if I have a question or concern?
You can contact POSHIMART by sending an email to hello@poshimart.com or by reaching us through our LIVE CHAT. Our customer service team is available to assist you.
Shipping Info
What is the processing time for orders?
Our standard processing time is 1-2 business days for products shipped from the US. This means that once we receive your order, it will take 1-2 days for us to prepare it for shipping.

Our standard processing time is 3 -4 business days for products shipped from the China and South Korea. This means that once we receive your order, it will take 3 - 4 days for us to prepare it for shipping.
What is the estimated shipping time for orders?
The estimated shipping time for orders varies depending on your location. On average, it takes 5-7 business days for orders to arrive. However, please keep in mind that delivery times may be longer due to unexpected delays such as weather conditions, holidays, or other circumstances outside of our control.
Do you offer express shipping?
Yes, we offer express shipping for an additional fee. If you need your order delivered quickly, please select the express shipping option during checkout.
Do you offer international shipping?
Yes, we offer international shipping to a number of countries. Please check our shipping policy for more information on international shipping rates and delivery times.
What is your return policy?
Our return policy can be found on our website. If you are not satisfied with your purchase, you may return it within 30 days of receiving your order for a full refund.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number. You can use this number to track your order on our website or through the shipping carrier's website.
How can I contact customer support for more information on my order?
If you have any questions or concerns about your order, please feel free to reach out to us through our customer support page on our website. Our team is always here to help and will respond to your inquiries as quickly as possible.
Login & Account
How do I create an account with Poshimart?
To create an account with Poshimart, simply click on the "Sign Up" button in the top right corner of our website, enter your email address and create a password. 
How do I log in to my Poshimart account?
To log in to your Poshimart account, click on the "Sign In" button in the top right corner of our website, and enter your email address and password.
What do I do if I forgot my password?
If you forget your password, click on the "Forgot Password" link on the login page and follow the instructions to reset your password.
Can I change my email address or password associated with my Poshimart account?
Yes, you can change your email address or password by going to your account settings on the Poshimart website.
Is it safe to store my payment information with Poshimart?
Yes, Poshimart takes security and privacy very seriously. All payment information is securely stored and protected with state-of-the-art encryption.
Shop Pay
What is Shopify Shop Pay?
Shopify Shop Pay is a fast, secure, and reliable checkout experience that is built into the Shopify platform. It is designed to make the checkout process smoother and more convenient for customers shopping on Shopify-powered stores like Poshimart.
How does Shopify Shop Pay work?
Shopify Shop Pay saves customers' shipping and payment information, so they can checkout faster and with fewer clicks on future purchases. When a customer makes a purchase using Shopify Shop Pay, their order is securely processed and their payment information is securely stored for future purchases.
Is Shopify Shop Pay secure?
Yes, Shopify Shop Pay is secure. Shopify uses industry-standard encryption to protect customer information, and all sensitive data is securely stored. Shop Pay is also PCI compliant, which means it meets the highest security standards for payment processing.
Can I use Shopify Shop Pay with other payment methods?
Yes, you can use Shopify Shop Pay alongside other payment methods like Visa and Mastercard.
How do I use Shopify Shop Pay on Poshimart?
To use Shopify Shop Pay on Poshimart, simply add items to your cart, proceed to checkout, and select Shopify Shop Pay as your payment method. If you have previously used Shopify Shop Pay, your saved information will be securely loaded, making the checkout process even faster.
What is Shop Pay Installments?
Shop Pay Installments is a financing option offered through Shopify that allows customers to pay for their purchases in installments.
How does Shop Pay Installments work?
When a customer selects Shop Pay Installments at checkout, they can choose to pay for their purchase over time in equal monthly payments, instead of paying the full amount upfront. The customer’s credit application will be processed in real-time, and if approved, the customer will receive a loan from either Affirm or Bread. The loan is then paid back in equal installments over the selected repayment period.
Are there any fees for using Shop Pay Installments?
Using Shop Pay starts with zero interest. There may be fees associated with Shop Pay Installments, such as interest and processing fees, which vary based on the loan provider and repayment period selected. The customer will be able to review the full cost of the loan, including all fees, before they finalize their purchase.

What is the minimum purchase amount required to use Shop Pay Installments?
The minimum purchase amount required to use Shop Pay Installments may vary based on the loan provider.
Is Shop Pay Installments available to customers worldwide?
No, Shop Pay Installments is currently only available to customers in the United States.
How does Shop Pay Installments affect delivery times?
Shop Pay Installments does not affect delivery times. Delivery times for orders made with Shop Pay Installments are the same as for any other order.
Can I save multiple payment methods with Shopify Shop Pay?
Yes, you can save multiple payment methods with Shopify Shop Pay. Simply add a new payment method during checkout or in your Shopify account settings.
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